Terms and Conditions

All bookings, either confirmed or pending are subject to Premier Dog Walkers Terms and Conditions. Submission
of a Booking Form constitutes acceptance of these terms and your continued use of our services confirms your
acceptance of the terms in force each time you use Premier Dog Walkers
The Terms and Conditions set out an agreement between ‘you’ the owner, Premier Dog Walkers and the chosen
carer ‘the carer’.

Your Booking:

Bookings are not confirmed until the Booking Form has been completed and acknowledged by Premier Dog Walkers.
You agree to make all future bookings through Premier Dog Walkers and agree not to contact carers directly
to confirm availability or arrange boarding. You also agree that you will not accept any offer of a stay
from any of our carers without having booked through Premier Dog Walkers

Once the booking deposit has been paid to Premier Dog Walkers you agree to pay the balance / your carer their
independent fee at the beginning of the stay.
You confirm that you agree that if you cancel your booking for whatever reason, your deposit is
non–refundable.

All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide the
carer with the vaccination booklet at the start of each board. You further agree to deliver you dog in a
clean condition.

The minimum stay is 2 days at the daily rate and 7 days during peak season.

Once you have been given your carer’s details, you can make an appointment to visit the carer with your dog
prior to your dog’s holiday. This pre-visit must have a mutually satisfactory outcome before your dog’s stay
is confirmed with the said carer.

You confirm that you agree to contact the Premier Dog Walkers within 3 days of meeting your carer if you are
unhappy for any reason. You must meet your carer at the carer’s home in order to ‘reject’ the carer.

In the event of any emergency if the carer is unable to proceed with the board we will endeavour to transfer
the board to another carer. We reserve the right at our discretion to cancel the booking and refund your
deposit without any liability to Premier Dog Walkers
If you collect your dog before the confirmed end date of the board you will not receive a refund.

Your Dog Details

You agree to provide full, honest and detailed information in the Booking Form about your dog/s and agree to
our terms and conditions. During your continued use of Premier Dog Walkers services you agree to keep us
informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether
material fact or not, which in our view might render your dog unsuitable for boarding with the carer or to
use this home boarding service will amount to breach of conditions and termination of your dog’s stay
without refund.

We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms
of the Dangerous Dogs Act 1991.
We are happy to accept bookings for un-spayed bitches, however if you believe your dog is due in season
during her board you must inform us. If the chosen carer is not happy to accept your bitch in season we will
endeavour to transfer the booking to another carer. Please be aware that we will make every effort to
protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents
that may occur and may result in an unwanted pregnancy. If we are unable to accommodate your un-spayed bitch
we will cancel your booking.

You confirm your dog is non-aggressive. Should it show aggressive tendencies towards the dog carer or their
family, you accept that he/she will be placed in a dog boarding kennel until your return and that this will
be subject to a transfer charge of £20.00 which will be payable by yourself upon your return. There will be
no refund of the boarding fees you have paid to Premier Dog Walkers and any additional fees charged by the
kennels will be payable by you.
You have disclosed any known dangers associated with your dog.

You confirm that you agree should your dog’s behaviour become uncontrollable, destructive or unreasonable, you
accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a
transfer charge of £20.00 which will be payable by yourself upon your return. There will be no refund of the
boarding fees you have paid to Premier Dog Walkers and any additional fees charged by the kennels will be
payable by you. In addition, you agree to pay the cost of any damage caused by your dog to the carer’s home.

If you prefer/agree to your dog being exercised off lead, please note the booking form accordingly. In doing
so you accept responsibility for third party liability.
Premier Dog Walkers will care for your dog as you would, and whilst we will make every effort to ensure your
dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death either inside
or outside of the carer’s home whilst in our care.

You agree that not all our carer’s are expected to accept dog’s that insist on sleeping on the carer’s bed at
night. If your dog requires close contact at night please ask and a suitable carer will be provided where
available.

Premier Dog Walkers agency and approved carers expect total honesty regarding your dog’s behaviour before
your dog’s stay. If you or your dog’s carer are worried about how your dog will settle in a trial stay is
recommended (minimum two days) at the standard rate.

Your dog is expected to be under control at all times, trained and not over boisterous in the home.

You confirm that you are the legal owner of your dog.

You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days
and that your dog has received all the necessary vaccinations.
You understand that under no circumstances will Premier Dog Walkers be liable for consequential damages or
damages beyond the replacement value of your dog.

Any conditions requiring the administration of medicine to the dog/s must be fully discussed with the carer.
Dosage rates etc. should be given to the carer in writing before their stay. Any changes in medication
required must be communicated to the carer in a timely manner.

When a carer has been selected with a resident dog the owner gives permission to board their dog/s together
with the carer’s dog/s. The owners and carers dogs must have had an introductory meeting.

The owner agrees NOT to book a Premier Dog Walkers carer without coming through Premier Dog Walkers and
understands that if they do this, then the insurance and carer’s guidelines are null and void.

By booking with Premier Dog Walkers you agree to our terms and conditions.

Veterinary Details

Premier Dog Walkers and / or the carer will use all care to ensure the happiness, safety and welfare of your
dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a
Veterinary Surgery. You agree for Premier Dog Walkers your carer and advice from a qualified veterinary
surgeon to make any decisions regarding your dog’s health/welfare, providing it is acting in the best
interest of your dog. An emergency contact number for you or someone to make these decisions on your behalf
will be required. You agree to be responsible for payment of veterinary fees incurred upon your return. We
do recommend that your dog is insured against sickness, accident, injury and third party liability prior to
the start of the board. The booking form gives the carer authorisation to take your dog/s to the Vet’s if
necessary, whilst also confirming you will either reimburse the carer or Premier Dog Walkers any fees or pay
the Veterinary Surgery directly, which-ever applies.

You agree that if your dog attacks, or is involved in a fight with, another dog (and/or person) causing
injury to that dog (and /or person), you will be responsible for any losses incurred as a result including,
but not limited to, payment of veterinary fees in respect of injuries to another animal caused by your dog.
We recommend but do not insist that your dog be insured against sickness, accident, or injury and for third
party liability prior to boarding.

The client is responsible for any veterinary bills, no matter how they are incurred whilst the pets are in
the care of Premier Dog Walkers
Damage to the Carer’s own property
Your dog must not be known to chew, scratch or destroy furniture or house fittings under normal
circumstances. Should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept
that he/she could be placed in a dog boarding kennel at your own expense until your return and will be
subject to a £20.00 transfer charge.
Any damages caused by your dog to your independent carer’s home or possessions other than reasonable wear
and tear will be paid for by you directly to your dog’s carer on your return.

Your Dog’s Holiday

You agree that if in extreme cases a dog is found to be destructive, aggressive, agitated, stressed,
completely unmanageable in the home or highly anti-social your dog’s carer may refuse to board your dog for
the remainder of the stay. Premier Dog Walkers will have no option but to contact you or your emergency
contact. Your emergency contact will be expected to provide alternative care or arrangements will be made to
kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest
account of your dogs and by having the open and frank discussion at the visit. Re-positioning of the dog
concerned in an alternative home, depending on the problem, may be a possibility however this is not
guaranteed. Remember we at Premier Dog Walkers do not believe in kennelling but not all dogs are suitable
for home boarding.

You agree that your dog must be fully vaccinated before any stay (copies to be supplied) or in circumstances
of Homeopathic treated dogs liability accepted and all parties in agreement.

All dogs must be treated for fleas and worms no more than two weeks prior to arrival at the carer’s home. In
the event of flea infestation your dog’s carer will treat your dog at your expense. You agree that flea
infestation in a carer’s home is a very serious matter and must be avoided at all stays. In the event of
this happening you may be additionally charged by your dog’s independent carer for household treatment and
compensation for loss of earnings following an infestation.

You agree to deliver your dog in a clean, groomed condition. Any dog requiring regular grooming should also
be provided with appropriate grooming equipment.

You agree to provide for your dog’s carer enough food for the entire duration of your dog’s stay, any treats
allowed, your dog’s own bedding, any medication required, toys, lead and any other material requirements
your dog requires or items which will help your dog to settle. If insufficient food is supplied at the start
of the board you agree to refund the carer costs incurred purchasing more food.

You agree that that after 2 weeks following your stated return date you have not returned to collect your
dog(s) and every attempt has been made to contact you and your emergency contact number without success then
your dog(s) will be put up for re-homing.

Premier Dog Walkers reserves the right at all times to refuse access to clients of our booking service if it
is in the interest of Premier Dog Walkers or our approved carers without liability, without cause, with or
without prior notice.

You agree that your dog will socialise with other dogs and you accept the risks involved and agree that
Premier Dog Walkers are not liable for any illnesses or injuries resulting during your dog’s attendance.

Whilst we normally only take one family’s pets at any one time per carer, there are occasions such as during
peak periods that we may accept more than one dog, you agree that this is acceptable to yourself. Please
contact us in writing if you wish your pet to be the only dog guest along with the carers own pets.

You recognise the risks associated with Premier Dog Walkers or it’s carer’s transporting your dog to and from
the property, to a vet or on any other walks or days out and you expressively relinquish any and all claims
against Premier Dog Walkers it’s carers and representatives.

Insurance

Premier Dog Walkers approved carers are covered by business public liability insurance with care custody and
control extension liability to animals. Insurance does not cover any costs that may be incurred, either
veterinary or other as a result of sickness, accident or damage caused to or by any guest dog.

It is recommended but not essential that client’s take out their own veterinary insurance and leave policy
details on record.

Cancellation

If you need to cancel your booking for any reason, you will not receive a refund of the deposit paid. If a
deposit has not yet been paid, then the cancellation fee is equivalent to the following:-

Cancellation within 1 month of the booking date – 40% of the overall fee is payable

Cancellation within 1 week of the booking date – 60% of the overall fee is payable

Cancellation within 24 hours – 100% of the overall fee is payable.

These fees reflect the work carried out in organising your booking along with the time available to fill the
space / loss of earnings.

Premier Dog Walkers Carer’s Code of Practice

1. Premier Dog Walkers approved carers shall practice with integrity, responsibility, and trustworthiness and
shall recognise their responsibility to their clients, clients’ pets, clients’ property, and society in
general.

2. The welfare of clients’ dogs shall be paramount and shall not be made subordinate to commercial
consideration.

3. All Premier Dog Walkers approved carers shall maintain professional relationships with their clients and
shall not exploit such relationships for improper personal, professional or financial gain, nor seek
inappropriately to impose their own values on clients. Carers shall not disclose any personal or private
information about their clients.

4. Premier Dog Walkers approved carers shall not unfairly or unprofessionally conduct their care in any way
that would discredit the reputation of Premier Dog Walkers.

5. Premier Dog Walkers approved carers must not seek to attract or take business directly without going
through the agency’s established booking system and must in the interest of our clients not board additional
dogs from any other agency or independently whilst a Premier Dog Walkers client is staying without prior
approval. This therefore requires carers to operate exclusively with Premier Dog Walkers and no other dog
boarding/sitting organisation.

6. Premier Dog Walkers approved carers, due to the exclusive booking service offered by Premier Dog Walkers
and welfare of dogs staying, are not permitted to operate private paying boarding clients also.

7. Approved carers are not permitted to speak on behalf of Premier Dog Walkers in their endorsement or
commercialisation of any product, service, or in the event of an interview or provision of information to
any member of the press or other media.

8. Approved carers must not make misleading claims or statements in advertising or otherwise.

9. Premier Dog Walkers approved carers must genuinely love dogs and have experience of owning/caring for
them. Approved carers must show evidence of having knowledge of basic dog training and general care for the
dogs for which they are responsible.

10. Approved carers should not board more dogs than their license allows. If an owner requests in writing
that they wish only their dog(s) to be boarded, and we have accepted this request, then except in the case
of crossover (delivery and collection times overlapping), this must be adhered to.

11. Approved carers should not leave dogs unattended except for short periods only (2-3 hours) or as agreed
with owners. In the case of an emergency, an allocated key holder must have access.

12. Approved carers should provide clean, dry, warm, draught-free bedding space; an area for dogs to relieve
themselves; food, fresh water, exercise according to owners’ requirements and maintain the guest dog’s
normal routine as much as possible.

13. Premier Dog Walkers approved carers must make contact and arrange to meet owners as soon as contact
details have been supplied. It must be understood that all clients must have booked with Head Office prior
to the arrival of the dog. Full confirmation details of the client and dog care details will have been
provided.

14. Approved carers must ensure dogs are walked according to the owner’s instructions at all times, i.e., on
or off the lead allowances. They must ensure proper control at all times and dispose of excrement safely.

15. Approved carers may only transport dogs under their care with permission of the owner or in cases of
emergency, i.e., to visit a veterinary surgeon. Confirmed permission is given by the owner on completion of
the booking form unless stated otherwise.

16. Approved carers must keep safe the provided records of all current dogs under their care for immediate
reference, i.e., contact details, feeding, exercise, and veterinary details in case of emergency.

17. Approved carers must abide by all current Health and Safety legislation.

18. Approved carers must abide by all National and Local Laws and Byelaws.

Warren Kirk

Premier Dog Walkers Owner